We take your privacy seriously and we are committed to protecting it. We follow the procedures set out in this policy when using your information.

By using this website to provide your information, you accept the terms of this policy and consent to us using your information in accordance with it.

Information Collected

For the purposes of the Data Protection Act 2018, the data controller is Budding Floral Designs Ltd. We will use the information we collect about you lawfully, to process your order and to provide you with the best possible service.

If you use our services or contact us with an enquiry, we will collect personal information such as your name, contact details, phone number, email address and postal address. We will only use this information to respond to your enquiry or fulfil your order.

We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.

Use of Information

The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking or merchant service providers, and with third-party suppliers where necessary to provide services to you. We use third-party suppliers to provide some of our products, and your order contact details (but not your credit or debit card or financial details) may be passed to the relevant supplier solely for delivering your order.

Where you permit it, we may also use your personal information, and may allow selected third parties to provide you with information about goods and services that may be of interest to you. We will not share your information with any third party for marketing purposes without your consent.

We may pass aggregate information on the usage of our website to third parties, but this will not include information that can identify you.

If we intend to transfer your information outside the European Economic Area (other than to fulfil your order), we will obtain your consent beforehand.

We aim to ensure all information held about you is accurate and up to date. However, we rely on you to notify us if any of your information requires updating or deleting. We will respond to such requests promptly.

Use of Cookies

Unless you have indicated otherwise, our system will issue cookies to your computer when you log on to the website. Cookies are small pieces of information stored on your device about your browsing habits. They make it easier for you to use the website during future visits, allow us to monitor traffic and help us personalise content.

You may be able to accept or decline cookies in your browser settings. Most browsers accept them automatically, but you can change this if you prefer. Declining cookies may hinder website performance.

Security

We employ security measures to protect your information from unauthorised access and unlawful processing, and against accidental loss or damage. However, transmission of information over the internet is not completely secure. We will use reasonable endeavours to protect your personal data, but we cannot guarantee its security.

We will retain your information for a reasonable period or as long as required by law. We will only disclose your personal data in the event that we sell any or all of our business or assets, if we are acquired by a third party, or where we are required or permitted by law.

You are entitled to receive a copy of the personal data we hold about you.

We may amend this Privacy Policy at any time. If we make any substantial changes in the way we use your personal information, we will notify you by posting an update on this website.

All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us.